Quality Assurance
Undercover Traveler Progam
Quality Assurance Services for Your Business
Discover more about the extensive range of our professional quality assurance services. The Quality Assurance division of 314 Tourism assists your tourism business with performance benchmarks and recommendations to improve your level of service delivery. We offer the following services:
- Mystery shopping tourism products and services (performance, facility, and competitor audits)
- Consulting
- Crisis Management Consulting
- Training
- Review site and Reputation Management
- Customer Service (operational handling) and Complaint management
- Primary Field Research
Reputation Management
Our aim is that you are completely satisfied with our products and services and that you are getting acknowledged by your guests for
your outstanding service delivery. That’s why we not only provide professional advice but can also
help you manage your reputation online and offline through review
site and reputation management.
Training
We regularly offer industry-relevant quality assurance training programs and workshops for your tourism staff and management. We have many years of experience in this specialist area and enjoy sharing our expert knowledge with your team.
Primary Field Research
Do you need the latest quality insights directly from your customers and prospective travelers? We can conduct primary field research to give you additonal data points for your management decision making. We can offer:
- field interviews
- field surveys
- focus groups
Performance Audits
Audits of services provided by employees of travel/tourism firms. Audit terms specific to a company’s service.
- Data points and format
customized with input from your
firm’s management team.
- Fresh eyes can identify “pain”
points for guests.
Facility Audits
Audits of a travel/tourism company’s travel/tourism facilities & equipment, from the perspective of new guests.
- Data points and format customized with input from your firm’s management team.
- Fresh eyes can identify “pain” points for guests.
Consulting
We always put our focus on you and your customers. We want you to establish the best quality assurance
for your tourism business to ensure
a consistent service delivery, which
is why we offer comprehensive consulting services to help you
deliver outstanding service and consistency.
Competitor Audits
Discreet audits of a competitor product.
- Data points and format customized with input from your firm’s management team.
Crisis Management
A crisis calls for swift and decisive actions to safeguard your business. From taking actions to mitigate immediate negative impacts to communication and PR efforts, we
can assist your business in
mastering challenging crisis
situations.
Customer Service
We are also there to help you afterwards, serving as reliable customer support. We can work as
an extension of your in-house customer service team to ensure service is delivered consistently
and flawlessly. We help you turn challenging situation into positive review opportunities.